Here are the most frequently asked question an as well terms and conditions for RYC and Rich-ycled.
This section grows as we get more questions about our company and products.

If you don’t find what you are looking for feel free to call or shoot us an email via out contact page you find it here.

Payment

Rich-Ycled accepts payment by VISA, VISA Electron, and MasterCard.

The payment will be debited from your account once it is shipped.

All amounts are in DKK. Danish kroner and incl. VAT, unless otherwise expressly stated.

Rich-Ycled also accepts payment by PayPal.

Reservations are made regarding pricing errors and sold out / discontinued products.

Delivery

Rich-Ycled  aim to orders received before 17 (5 pm) are sent at the lastest 3 work days later.

For custom made deliveries there is a delivery time of 20 calendar days.

Refund

In case of refund, please include the bank details in the form of regnr and account number so that the agreed amount can be transferred. This information can be safely disclosed per. mail or other electronic form, since it is not sensitive information and will be used only to our fulfilment of the refund.

Return

You must send your order return without undue delay and within 14 days after you have exercised your right of withdrawal. You have to bear the direct cost of returning. By returning you are responsible for those goods are properly packaged.

You must attach a copy of the order confirmation.

You have the risk from the time of delivery of the goods until we have received the return.

We do not receive packages sent by COD.

Return Policy

There is given 14-day return policy on goods purchased in our shop.

The period begins on the day you receive the order.

 

Return shipments should have this attention: Within 14 days from the time of receipt, you must notify that you wish to cancel your purchase.

 

The notification shall be made by mail on info@rich-ycled.dk. In the message, make us clearly aware that you want to use your right of withdrawal.

You cannot undo by simply reject the goods, without being given clear notice.

Warranty

We give 1 year warranty for our products.

Our warranty applies to defects in material and / or workmanship.

You can get it repaired or replaced, a refund or reduction in price, depending on the specific situation.

The claim does not apply to defects or damage committed by improper handling of the product. This warranty does not cover damage caused by accident, improper care, negligence, normal wear and tear, or the natural breakdown of colors and materials over extended time and use.

You must advertise in “reasonable time” after you have discovered the defect / error.

Rich-Ycled will cover shipping costs to a reasonable extent.

 

Upon return, complaints and use the right of withdrawal is sent to:

Rich-Ycled

Nørrebrogade 227, 3. tv

DK-2200 Copenhagen N

Denmark

 

We do not accept submissions by COD.

Product types not included in the right of withdrawal

The following product types are not included in the right of withdrawal:

  • Goods made to the consumer’s specifications or clearly personalized.